Refund policy

1. Returns and Refunds

1.1 We want you to be completely satisfied with your purchase from [Your Company Name]. If you are not satisfied with your order for any reason, we offer a hassle-free return and refund policy.

2. Eligibility for Refund

2.1 To be eligible for a refund:

• The item must be unused and in the same condition that you received it.
• It must be in the original packaging.
• You must have proof of purchase (order number or receipt).

2.2 Please note that certain types of items are non-refundable, such as personalized or intimate items.

3. Initiating a Refund

3.1 To initiate a refund, please contact our customer service within [X] days of receiving your order.

3.2 Our customer service team will guide you through the return process and provide you with a return authorization, if applicable.

4. Shipping Costs

4.1 Shipping costs are non-refundable unless the return is a result of our error (e.g., you received the wrong item).

4.2 You will be responsible for paying your own shipping costs for returning the item. If you are eligible for a refund, the cost of return shipping may be deducted from your refund.

5. Refund Process

5.1 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

5.2 If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within [X] business days.

6. Late or Missing Refunds

6.1 If you haven’t received a refund yet, please check your bank account again and contact your credit card company. It may take some time before your refund is officially posted.

6.2 If you’ve done all of this and still have not received your refund, please contact us at [Your Contact Information].